BryxoConnect — Enterprise Communications, Bespoke to Your Business

BryxoConnect unifies secure telephony, SMS, and team messaging with advanced routing, compliance recording, and CRM integrations—all delivered with white-glove onboarding and SLA support.

Enterprise-Grade Communications Platform

Advanced Telephony

Intelligent call flows with drag-and-drop IVR builder, time-of-day routing, and comprehensive queue management for seamless customer interactions.

Compliance-Ready

GDPR-compliant recording with optional PCI/MiFID II capabilities, secured in UK/EU data centres with immutable storage and advanced search.

Seamless Integration

Connect with your existing CRM systems and Microsoft Teams voice integration, enabling external calls directly within your familiar environments.

BryxoConnect delivers enterprise communications that adapt to your specific business requirements, not the other way around.

Built for Modern, Multi-Site Organisations

Unify & Scale

Consolidate your communications with one platform for voice, SMS, and messaging. Add users, numbers, and new locations instantly without hardware limitations or complex provisioning processes.

Strengthen Compliance

Meet regulatory requirements with GDPR-ready processing, optional PCI/MiFID II recording capabilities, and secure UK/EU data centres that maintain sovereignty and protect sensitive communications.

Operate with Confidence

Experience white-glove migration completed in under 10 business days, SLA-backed support with 99.99% uptime targets, and a dedicated account manager for ongoing strategic guidance.

Your communications infrastructure should enable growth, not constrain it.

Everything You Need to Run Communications at Scale

Core Capabilities:

  • Advanced Telephony with drag-and-drop IVR builder
  • Unified Communications across all devices
  • Extensive CRM & Microsoft Teams integrations
  • Enterprise-grade compliance & security
  • Comprehensive analytics & custom dashboards

Our platform is built to handle the most demanding enterprise requirements whilst maintaining flexibility and ease of use.

Advanced Telephony

Intuitive Call Management

Create sophisticated call flows with our drag-and-drop IVR builder, implement time-of-day routing, and configure intelligent queues and hunt groups to ensure calls reach the right people.

Enhanced Message Handling

Convert voicemails to email with automatic transcription, enable call forwarding/parking/transfer capabilities, and manage unlimited welcome/on-hold/voicemail messages.

Supervision Capabilities

Implement powerful coaching tools including whisper mode (speak to agents without callers hearing), listen mode (monitor calls silently), and barge mode (join conversations when needed).

Unified Communications

BryxoConnect delivers seamless communication experiences across your entire organisation with:

Multi-Device Access

Native applications for iOS, Android, Mac, Windows, and browser-based access ensure your team stays connected regardless of device or location.

Team Collaboration

Encrypted team messaging with presence indicators and integrated directory services create a secure environment for internal communications.

SMS Capabilities

Business SMS functionality with scheduled campaigns supporting up to 20,000 recipients for efficient external communications.

Integrations & Extensibility

CRM Connections

Seamlessly integrate with your existing systems:

  • Salesforce
  • HubSpot
  • Zoho
  • Pipedrive
  • Capsule
  • Copper
  • Vtiger

Microsoft Teams Integration

Make and receive external calls directly within Teams, maintaining your familiar workflow whilst leveraging BryxoConnect's advanced telephony features.

Full compatibility with Office 365 ensures seamless operation within your Microsoft environment.

Developer Access

Extend functionality with:

  • Open API access
  • Webhooks for custom workflows
  • Google Workspace compatibility
  • Custom integration development

BryxoConnect works with your existing tools, not against them.

Compliance & Security

Enterprise Security

End-to-end call encryption, MFA/SSO authentication, and GDPR-ready processing protocols protect your sensitive communications.

Comprehensive Recording

Native 90-day rolling recording with archiving options to Azure, S3, Google Drive, or Dropbox, plus optional compliance-grade recording for PCI and MiFID II requirements.

Data Sovereignty

Secure UK/EU data centres with geo-redundancy ensure your communications data remains within approved jurisdictions whilst maintaining high availability.

Analytics & Wallboards

Real-Time Insights

Monitor critical KPIs in real time, including:

  • Call volumes and trends
  • SLA performance metrics
  • Wait times and abandonment rates
  • Missed call analytics
  • Agent performance statistics

Custom Reporting

Access comprehensive business intelligence with:

  • TV-ready wallboards for operations centres
  • Customisable dashboards for different roles
  • Automated reporting on flexible schedules (hourly/daily/weekly/monthly)
  • Data export capabilities for further analysis

Transform communications data into actionable insights that drive continuous improvement across your organisation.

Not Just Software — A Partner for Delivery and Scale

1

Seamless Migration

Complete migration in under 10 business days with zero downtime, retaining existing numbers or adding new ones instantly.

2

White-Glove Onboarding

Dedicated project manager guides your team through implementation, with comprehensive admin training and documentation.

3

SLA-Backed Support

99.99% uptime target with priority response times: major faults ≤ 30 mins; minor faults ≤ 2 hrs, including on-site options when needed.

4

Ongoing Partnership

Optional managed service with dedicated account manager and hardware replacement programmes to ensure long-term success.

The BryxoConnect premium experience ensures your communications technology delivers measurable business value.

Enterprise-Ready Hardware, Provisioned for You

Premium Device Options

Yealink T54W

HD voice quality, dual-band Wi-Fi connectivity, Bluetooth integration, and support for up to 10 lines.

Yealink W73H

Cordless DECT handset with extended battery life and HD audio for mobility within your premises.

Certified Headsets

Professional wired and wireless options (e.g., UH36, WH62) for optimal call clarity and comfort.

All hardware includes zero-touch provisioning with lease or purchase options available. PoE switches and expansion modules can be provided as needed for larger deployments.

Simple Licence. Powerful Add-ons.

BryxoConnect Licence

Core service (per user/month) includes:

  • Advanced telephony & routing
  • Multi-device apps (mobile, desktop, browser)
  • Messaging, SMS (fair use policy)
  • Wallboards & scheduled reporting
  • Selected CRM integrations
  • UK/EU data residency
  • Encryption and MFA/SSO security

Pro Add-ons

Extend functionality with:

  • Compliance recording & analytics (PCI, MiFID II)
  • Microsoft Teams voice integration
  • Bulk SMS campaigns (up to 20,000 recipients)
  • Advanced analytics packs & custom dashboards
  • API/webhook premium tier access
  • Enhanced SLA and support packages

Receive a tailored proposal based on your specific requirements for users, sites, integrations, and support level.

Results That Compound

"BryxoConnect simplified our communications and gave us the governance we needed to scale. The migration was seamless, and we've seen tangible improvements in client responsiveness and operational efficiency."

— Operations Director, 50-user professional services firm

Customer Success Metrics:

7

Days

Complete migration with zero downtime

30%

Cost Reduction

Compared to previous solution

50%

Fewer Missed Calls

Improving client responsiveness

Frequently Asked Questions

Do we need new numbers or can we port existing ones?

You can keep all your existing numbers through our seamless porting process, or add new numbers instantly as needed. Our migration team handles all the technical aspects to ensure continuity.

How long does migration take?

Typical migrations complete within 5–10 business days, with our white-glove implementation team managing the entire process. We coordinate with your existing provider to ensure zero downtime during the transition.

Where is our data stored?

All communications data resides in secure UK/EU data centres with geo-redundancy, ensuring compliance with data sovereignty requirements whilst maintaining high availability.

Can we integrate with Microsoft Teams?

Yes—our Microsoft Teams voice integration enables your team to make and receive external calls directly within Teams, combining familiar collaboration tools with enterprise telephony features.

Let's Design Your Bespoke Communications Solution

BryxoConnect delivers enterprise communications that adapt to your specific business requirements. Our consultative approach ensures you receive a solution perfectly tailored to your organisation's needs.

Book a Consultation

Schedule a personalised demonstration and needs assessment with our enterprise solutions team.

Request a Proposal

Receive a detailed proposal tailored to your specific requirements, users, and integration needs.

Talk to Us on WhatsApp

Chat with an advisor instantly to explore how BryxoConnect can transform your communications.

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